Director, Master Data

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the strategy, roadmap, and operational model for Customer Master Data.

• Define clear ownership for customer master entities, attributes, hierarchies, and identifiers across various systems.

• Act as the enterprise decision-making authority for standards, policies, and resolution of data conflicts related to customer master data.

• Align customer master data priorities with go-to-market readiness, integrated HMH / NWEA execution, and platform transformation projects.

• Design and oversee the governance framework for Customer Master Data, which includes data ownership, stewardship, decision-making forums, and escalation paths.

• Ensure a consistent application of match, merge, balance, and hierarchy logic across systems that support customer identity and structure.

• Provide guidance and direction to the teams responsible for customer account maintenance, stewardship, and data operations.

• Identify and address single points of failure, process gaps, and execution risks related to customer data.

• Lead the strategy and governance of customer master data within digital product ecosystems, ensuring accurate data support for digital access, entitlement, provisioning, and user lifecycle management across platforms.

⛳️ Requirements

• Over 10 years of experience in Master Data Management, Data Governance, or Enterprise Data Operations.

• Experience in managing customer or user data that supports digital products, platforms, or SaaS solutions, including identity, access, and entitlement models.

• Proven track record of leadership in managing customer or account master data in complex, multi-system environments.

• In-depth understanding of customer data concepts, including accounts, organizations, contacts, hierarchies, identifiers, and lifecycle management.

• Experience collaborating with Operations, IT, Finance, and Commercial teams.

• Demonstrated ability to function both strategically and hands-on in fast-paced environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.