Director, Field Operations – Service Delivery

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Provide transparency across active projects — including scope, schedule, risks, and priorities.

• Ensure that projects are on track and assist teams in swiftly addressing issues.

• Promote consistency in delivery standards and execution throughout projects.

• Serve as a central coordination hub for a geographically dispersed field organization.

• Develop and implement repeatable processes, operational rhythms, and delivery standards.

• Create playbooks, establish communication cadences, and define escalation paths.

• Introduce structure into a rapidly growing environment that has historically lacked definition.

• Continuously enhance the workflow across teams and functions.

• Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning.

• Assist in the development and refinement of operational and financial models related to growth.

• Ensure that the business has clear visibility into performance metrics and future demand.

• Own and/or support the operational aspects of proposals, including: Staffing strategies, Execution planning, Delivery readiness.

• Confirm that work is accurately scoped and aligned with actual delivery capabilities.

• Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.).

• Support existing owners by enhancing alignment, visibility, and execution consistency.

• Identify gaps, bottlenecks, and risks across the organization and implement solutions.

• Ensure that decisions across functions are in line with overall business priorities.

• Lead and support a distributed team of field professionals and team leaders.

• Reinforce accountability, professionalism, and execution discipline.

• Conduct regular check-ins to assess performance, identify issues, and eliminate roadblocks.

• Assist in hiring, onboarding, and developing team members.

⛳️ Requirements

• Bachelor's degree in Engineering, Construction Management, Operations, Business, or a related discipline — OR equivalent hands-on commissioning/field testing experience in mission-critical or industrial settings.

• PMP certification or equivalent operational credibility.

• Experience in a field-based technical services environment, such as: Commissioning QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizations.

• Proven track record in building or scaling teams, processes, and delivery functions.

• Strong operational instincts — capable of introducing structure to a growing and evolving business.

• Experience working across staffing, utilization, planning, and execution of delivery.

• Ability to operate across functions without direct ownership while fostering alignment and accountability.

• Experience in leading distributed field-based teams.

• Strong business and operational acumen, including knowledge of capacity planning, backlog management, and revenue forecasting.

• Experience in contributing to or leading proposal planning and ensuring delivery readiness.

• Background in high-growth or build-as-you-go environments, where processes and systems evolve over time.

🏝️ Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP with HSA option).

• Flexible spending accounts (FSA).

• Dental and vision plans.

• Comprehensive medical, dental, and vision benefits extended to spouse/domestic partner and dependent children up to age 26.

• 401k with company match and self-directed brokerage account option.

• Paid time off, including additional time off during the last week of the year.

• Company-paid life insurance coverage for employees and their eligible dependents.

• Short and long-term disability and AD&D coverage.

• Opportunities for professional development, tuition reimbursement, and assistance with professional licensing.

• Paid parental leave after one year of employment.