Director, E-Commerce Operations – Sleep and Respiratory Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete online sales ecosystem, emphasizing strategy, platform management, digital marketing, data analysis, and cross-functional collaboration to enhance online revenue and customer satisfaction.

• Supervise website development, optimize user experience (UX), manage digital campaigns, oversee inventory/logistics, analyze KPIs, and integrate technologies (such as ERP/WMS) with marketing, IT, and supply chain for smooth operations from browsing to fulfillment.

• Create and implement comprehensive e-commerce strategies, establish goals, analyze trends, and investigate new sales channels.

• Manage the e-commerce platform (website and mobile) to ensure functionality, performance, and seamless integration with other systems.

• Execute strategies to boost traffic, conversion rates, and customer engagement.

• Handle daily operations, including order processing, inventory management, logistics, and third-party relationships.

• Track KPIs, analyze performance data, and leverage insights to identify trends and opportunities for enhancement.

• Continuously improve the customer journey, guaranteeing a seamless, personalized, and satisfying experience.

• Collaborate closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital initiatives with overall business objectives.

• Assess and implement new technologies to maintain a competitive edge.

⛳️ Requirements

• A minimum of 8 years of experience with a Bachelor's degree OR at least 6 years of experience with a Master's degree in fields such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing Technology, Healthcare, MedTech, or a related area.

• Proven experience in driving E-Commerce Strategy and building or scaling e-commerce within large, complex organizations.

• Strong understanding of Go-to-market planning, segmentation, and targeting.

• Demonstrated leadership in e-commerce/digital commerce.

• Experience in regulated industries.

• Familiarity with healthcare or medtech is advantageous.

🏝️ Benefits

• Generous PTO

• 401k (up to 7% match)

• HSA (with company contribution)

• Stock purchase plan

• Education reimbursement