Director, Clinical Operations – LTSS

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead various clinical operations teams and/or functions, offering strategic direction, clinical oversight, and operational management.

• Create, implement, and assess clinical programs, policies, and procedures to ensure the delivery of high-quality, integrated care.

• Supervise staff, including managers and supervisors, guaranteeing accountability for team performance, clinical quality, and operational results.

• Manage clinical operations, including care management, coordination, and utilization practices, to ensure appropriate levels of care and service delivery.

• Evaluate and monitor program performance against clinical outcomes, accreditation requirements, and regulatory standards.

• Establish strategic direction and guarantee effective delivery of integrated, whole-person care across the organization.

• Foster continuous improvement in care delivery, compliance, and member outcomes.

⛳️ Requirements

• A Bachelor's degree in a health or human services discipline.

• A minimum of three (3) years of progressive experience in care management, case management, or care coordination with MH/SU/DD populations.

• Experience in program development and/or program management.

• Active licensure in North Carolina as one of the following: Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Psychological Associate (LPA), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Addictions Specialist (LCAS), or Registered Nurse (RN).

• A valid driver's license.

• Must live within the state of North Carolina.

• Must be able to travel within the designated catchment area as necessary.

• Preferred: A Master's degree in Social Work, Psychology, Nursing, Public Administration, Healthcare Administration, or a related field.

• Preferred: Experience with Long Term Service and Support services (LTSS) and Home and Community-Based Services (HCBS).

• All candidates must successfully pass a drug test as a condition of employment.

• Resumes must include the employer name, dates of service, average hours worked per week, and key job responsibilities.

• Resumes must also include education information, detailing degree type, date awarded, institution, and field of study.

• Include licensure/certification details, when applicable.

🏝️ Benefits

• A collaborative, mission-driven work environment.

• Competitive benefits package.

• Work-from-home options available for most positions.

• Opportunities for professional development in a diverse and inclusive culture.

• Flexible work schedules available for certain positions with management approval.

• Health Insurance with no premium required for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan with a 5% employer match and immediate vesting.

• Employer qualifies for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend available for remote work supplies.