Director, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervising and ensuring that the Manager of Client Success fosters and cultivates a robust, long-term relationship with clients.

• Tracking client performance to ensure that Client Success standards are upheld.

• Employing KPI tools and various analytics to manage, report, and provide visibility on the performance and well-being of all internal and external clients.

• Guiding the assigned Manager of Client Success in handling their clients to meet expectations and exceed them when opportunities present themselves.

• Coordinating and ensuring that client face-to-face meetings with CRM are held regularly.

• Proactively analyzing client results to identify issues related to revenue cycles and client success, collaborating with Operations, Business Services teams, and leadership to implement solutions.

• Ensuring that client concerns are escalated and resolved promptly.

• Supporting the implementation team and Manager of Client Success during new client or expansion implementations.

• Ensuring compliance with applicable healthcare and security regulations.

• Responsible for overseeing, mentoring, and fostering the growth of assigned Client Success colleagues.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related field is preferred.

• A minimum of five years (5) experience in healthcare, revenue cycle management, or a related field.

• Basic knowledge of medical billing and terminology.

• Ability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Capability to communicate with diverse personalities in a tactful, mature, and professional manner.

• Ability to remain adaptable and work effectively in a collaborative, fast-paced environment.

• Proven ability to provide high-quality service excellence with meticulous attention to detail.

• Understanding and adherence to company policies and procedures.

• Demonstrated strong leadership and management skills to inspire, motivate, and set expectations for team members.

• Excellent skills in developing and delivering presentations.

• Strong understanding of revenue cycle management (RCM), accounting, and/or finance.

• Exceptional customer service and client-facing skills.

• Strong judgment and problem-solving abilities.

• Excellent oral, written, and interpersonal communication skills.

• Proficient time management, organizational, and decision-making skills.

• Strong knowledge of Outlook and RCM software or equivalent workflow management tools.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Referral bonus.