Director, Client Success

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Manage executive-level relationships for strategic accounts in the healthcare sector.

• Facilitate quarterly business reviews, renewal negotiations, and consistent executive engagement.

• Actively track client health, adoption rates, satisfaction levels, and retention patterns.

• Collaborate across functions with Sales, Product, Operations, and Support teams to provide exceptional client experiences.

• Recognize growth opportunities while addressing client risks and promoting long-term retention.

• Willingness to travel up to 25% as necessary.

⛳️ Requirements

• Over 5 years of experience in client success, account management, or services related to healthcare clients.

• Demonstrated success in managing enterprise or strategic accounts involving complex stakeholder groups.

• Strong executive presence with the ability to cultivate trusted relationships with C-suite executives.

• Exceptional communication, analytical, and problem-solving abilities.

• A bachelor's degree is required; a background in healthcare, business, or technical fields is preferred.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, short-term disability, long-term disability, paid holidays, 401k, and an extensive PTO policy.