Director, AI Transformation – Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the global High Touch Customer Success division at Airtable

• Innovate the traditional Customer Success framework to facilitate transformation

• Create scalable methodologies for transformation initiatives

• Manage essential metrics such as customer retention and health

• Cultivate a culture centered on customer dedication and accountability

⛳️ Requirements

• 12+ years of experience in driving transformation and organizational implementation

• Proven track record in leading large teams across diverse regions and cultures

• Background in AI to assist customers effectively

• Strong analytical skills with a focus on operational excellence and systems thinking

• Proficient in engaging with senior leadership

🏝️ Benefits

• Access to a comprehensive benefits package

• Eligibility for restricted stock units

• Performance-based incentive compensation