Director, AI Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and oversee the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery division.

• Spearhead AI strategy, governance, prioritization, and execution in alignment with business goals and operational priorities.

• Create and administer the AI roadmap, focusing on use-case identification, investment prioritization, implementation planning, and measuring business outcomes.

• Assess and rank AI opportunities based on business value, operational impact, scalability, feasibility, and return on investment (ROI).

• Direct the implementation of operational policies and lead initiatives to enhance operational efficiency and effectiveness.

• Propel AI-driven workflow transformation, process optimization, automation, and continuous improvement efforts.

• Establish performance metrics, dashboards, and reporting mechanisms for evaluating workflow health, operational performance, adoption rates, and business results.

• Facilitate cross-functional integration of analytics and business performance data to support strategic decision-making.

• Collaborate with Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to provide scalable AI-enabled solutions.

• Lead cross-functional governance, operational rhythms, and delivery reviews.

• Develop frameworks, standards, best practices, and governance processes for responsible AI.

• Foster organizational AI fluency through enablement programs, knowledge sharing, and capability development.

• Lead and cultivate a high-performing team responsible for AI program execution, operational enablement, and business transformation.

• Counsel senior leaders on AI enablement, operational transformation, organizational effectiveness, and change management.

• Be available to work nights, weekends, and varied schedules as necessary.

• Undertake additional duties and responsibilities as assigned.

⛳️ Requirements

• Bachelor's Degree and over 10 years of progressive experience in operations, process improvement, operational transformation, business strategy, product operations, automation, or technology-enabled business transformation.

• Proven experience in leading strategic portfolios, roadmaps, and large-scale operational transformation initiatives within complex, matrixed organizations.

• Ability to influence executive leaders and drive alignment within a large, matrixed organization.

• Capacity to balance innovation, operational rigor, risk management, scalability, and business outcomes.

• Familiarity with AI-, data-, and analytics-driven initiatives.

• Experience in establishing performance metrics, dashboards, governance structures, and measurement practices.

• Leadership experience in developing high-performing teams, mentoring leaders and contributors, building capabilities, and promoting innovation, accountability, inclusion, and continuous learning.

• Consistent application of independent judgment and discretion in significant matters.

• Regular, consistent, and punctual attendance is required.

• Must be willing to work nights, weekends, and varied schedules as necessary.

• Applicants may qualify through a combination of coursework and experience or extensive related professional experience in lieu of the stated degree.

🏝️ Benefits

• Bonus eligibility for most non-sales positions.

• Commission eligibility for most sales roles under an applicable plan.

• Comprehensive benefits package for eligible employees.

• Tailored support options, expert guidance, and always-available resources to assist employees physically, financially, and emotionally.