Digital Product Manager – Digital Account Opening

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Product Strategy & Roadmap

• Collaborate with the Director of Digital Product to create and uphold the Digital Account Opening product roadmap, prioritizing features and improvements according to client requirements and business goals.

• Collect feedback from internal stakeholders and clients to guide the roadmap, making trade-off decisions when priorities clash.

• Stay updated on market trends, competitive offerings, and regulatory changes that could influence the product strategy.

• Implementation & Delivery

• Create project plans with well-defined timelines and milestones for product launches and enhancements.

• Collaborate with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are met.

• Work alongside PMO to establish repeatable launch processes and promote adoption throughout the organization.

• Partner with marketing and sales to produce go-to-market materials and client-facing messaging.

• Vendor Management

• Act as the primary liaison for the Digital Account Opening vendor, managing the daily relationship and escalating issues as necessary.

• Hold the vendor accountable for contractual obligations and service level agreements.

• Collaborate with the vendor to resolve issues, test new features, and implement configuration changes.

• Performance Monitoring & Optimization

• Track key performance metrics such as application completion rates, abandonment points, processing times, and client satisfaction.

• Identify opportunities to enhance the user experience and decrease friction in the account opening process.

• Utilize performance data and client feedback to guide product improvements and prioritization decisions.

• Training & Support

• Develop and maintain training materials and documentation for internal teams and clients.

• Deliver product training to internal stakeholders and assist with client onboarding as required.

⛳️ Requirements

• Bachelor's degree in Business, Computer Science, or a related field.

• Over 5 years of product management experience in financial services, ideally with exposure to digital banking products, account opening processes, or core banking systems.

• Proven track record of successfully launching and managing digital products or platforms.

• Understanding of web and mobile technologies, API integrations, and the functioning of digital banking systems—sufficient to engage credibly with technical teams and translate requirements effectively.

• Familiarity with banking regulations including the USA PATRIOT Act, BSA/AML, and KYC/CIP requirements as they pertain to account opening.

• Excellent communication skills with the ability to present to and influence stakeholders at all levels.

• Self-motivated individual who can recognize what needs to be accomplished and drive it to completion with minimal oversight.

• Preferred MBA or advanced degree.

• Experience with Digital Account Opening platforms or customer onboarding solutions.

• Product management certification (e.g., Pragmatic Institute, Product School).

• Knowledge of core banking platforms and integration testing processes.

🏝️ Benefits

• Medical, Dental and Vision Insurance.

• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA).

• Short- and Long-Term Disability Plan.

• Group Life Insurance.

• 401K Salary Deferral Plan.

• Wellness Program.

• Education & Tuition Expense Reimbursement.

• PTO and Unique Vacation Purchase Program.

• Nationwide Pet Insurance Coverage.