Digital Operations Process Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise and manage the daily functions of the digital workforce utilizing the Blue Prism application.

• Diagnose and resolve issues faced by digital workers and their workflows, identify suitable corrective measures, and evaluate the impact of these actions on other IT processes and personnel.

• Organize automated work schedules, streamline workflows, and allocate resources to guarantee all tasks are executed accurately and promptly within the department.

• Continuously assess operational procedures to ensure adherence to best practices that meet departmental objectives for productivity, cost efficiency, and accuracy.

• Generate and present daily, weekly, and monthly status reports to IT leadership and executives.

• Propose ongoing enhancements to processes and strategies using data analytics; identify successful measures and implement corrective actions to ensure effectiveness.

• Act as a subject matter expert for end users within business units; deliver training and support related to robotic process automation.

• Create and maintain system documentation.

• Initiate, escalate, and assign tickets to development teams as necessary.

• Track service levels to ensure compliance with quality and productivity standards.

• May receive training and engage in RPA coding modifications, updates, and enhancements.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• BA/BS degree is preferred.

• Experience with an RPA application is essential (e.g., Blue Prism, Automation Anywhere, UIPath).

• Familiarity with Blue Prism is preferred.

• Prior experience in systems administration is advantageous.

• SQL proficiency is preferred.

• Strong oral, written, and interpersonal communication abilities.

• Ability to interact with associates at all levels, including business unit leaders.

• Excellent organizational skills with the capacity to prioritize and manage multiple tasks.

• Competence in scheduling processes, monitoring resources, and documenting issues.

• Capability to articulate issues to a Blue Prism expert and accurately follow instructions.

• A fundamental understanding of business processes and workflows.

• Strong problem-solving skills with the ability to act swiftly and effectively.

• A solid commitment to operational excellence.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family, along with a discretionary 401(k) match of 50% of the first 4% of your contributions.

• Access to various discounts on fitness, dining, retail, and more through our employee portal.

• Tailored training programs designed to help you advance your career.

• Employee referral bonuses, allowing you to earn rewards for helping Carrington and Vylla expand.

• Educational reimbursement opportunities.

• The Carrington Charitable Foundation is dedicated to community contributions through initiatives that reflect the interests of Carrington Associates. For further details about the Carrington Charitable Foundation and the programs it supports through fundraising efforts, please visit: carringtoncf.org.