Digital Marketing Account Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact for designated client accounts across various platforms (Slack, WhatsApp, SMS, Zoom)

• Foster and sustain robust, long-term relationships with clients

• Recognize upselling and cross-selling opportunities, aid in contract negotiations, and enhance client profitability

• Generate account status reports and maintain transparent communication with both internal and external stakeholders

• Cultivate trusted advisor relationships with key stakeholders within client organizations

• Address client inquiries, concerns, and requirements promptly and professionally

• Communicate initiative progress (weekly, monthly, quarterly) to ensure alignment with client objectives

• Manage complex client requests or escalations as necessary

• Collaborate with sales, paid advertising, and content teams to align strategies with client goals

• Oversee project timelines and deliverables utilizing management software (e.g., Teamwork)

• Schedule and facilitate client status meetings and internal discussions

• Resolve project-related issues swiftly to uphold quality and meet deadlines

• Track key metrics — leads, sales, and performance indicators — to ensure targets are achieved

• Identify opportunities for enhancement and refine strategies based on data-driven insights

• Collaborate with internal teams to ensure seamless communication and project alignment

• Engage in agency initiatives, including video content creation and strategy development

⛳️ Requirements

• Over 3 years of experience in a Client Success Manager, Account Manager, or similar role

• Practical experience with Meta Ads, Google Ads, or SEO campaigns

• Proficient in CRMs and productivity tools (e.g., HubSpot, GHL, MS Office, Google Docs)

• Outstanding organizational abilities and strong attention to detail

• Excellent communication and presentation skills

• BA/BS degree in Business Administration, Marketing, or a related field (preferred)

🏝️ Benefits

• Competitive salary along with performance-based incentives

• Paid Time Off (PTO) and recognized holidays

• Mental Fitness Program

• Opportunities for professional development

• A collaborative and supportive work environment

• 100% remote work