Digital Engagement Agent

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Address Customer Inquiries: Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media channels, ensuring timely, professional, and friendly interactions.

• Provide assistance through text, email, and messages, while accurately documenting customer information in our system to guarantee seamless service.

• Problem Solving: Tackle customer issues, resolve concerns, and deliver clear, precise information to ensure customer satisfaction.

• Customer Engagement: Proactively engage with customers by participating in discussions, sharing relevant content, and nurturing positive relationships within our online community.

• Brand Advocacy: Uphold a consistent brand voice and tone in all communications, ensuring that the company’s values and mission are represented in every response.

• Feedback Collection: Gather customer feedback and share insights with the team to enhance products, services, and the overall customer experience.

• Team Collaboration: Collaborate closely with the contact center team to escalate issues, share customer insights, and align on messaging.

⛳️ Requirements

• You must reside in: California, Arkansas, Oklahoma, or Washington.

• Excel in a remote work environment, appreciating the flexibility of working entirely from home.

• Maintain a dedicated and quiet workspace at home that facilitates focused, uninterrupted work.

• Ensure a reliable high-speed internet connection for seamless communication and productivity.

• Be passionate about furthering your career.

• Have an interest in AI and its application to enhance your job skills (training on these tools will be provided).

• Be punctual and dependable, consistently meeting deadlines and work expectations.

• Be comfortable learning and using various software platforms, including Salesforce, Five9, and Hatch (training will be provided if necessary).

• Availability to work on weekends is required.

• Possess strong communication and interpersonal abilities.

• Thrive in a fast-paced, team-oriented environment.

• Exhibit high attention to detail in data entry and customer interactions.

• Capable of managing multiple tasks and working under pressure.

• Hold a high school diploma or equivalent; a degree is preferred.

• Ability to use a computer for extended periods is necessary.

🏝️ Benefits

• 8 paid holidays each year.

• 80 hours of vacation annually.

• 40 hours of sick leave per year.

• Eligible to enroll in the company 401(k) plan after 90 days!

• Access to company insurance plans; health, dental, and vision can be purchased with pre-tax dollars at a lower rate.

• Medical: The Company will cover 50% of the cost of the lowest plan.

• HSA and FSA options available.

• Additional benefits offered.

• A positive and inclusive work culture.

• Equipment provided for your role.