Digital Energy Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• The Digital Energy Specialist is responsible for providing support to our clients primarily outside of standard working hours, ensuring continuous and high-quality assistance through digital channels.

• This role is essential for maintaining the excellence of our service during evening hours, weekends, and holidays, all while working remotely.

⛳️ Requirements

• Individuals who enjoy helping customers.

• Open-minded individuals.

• Those who understand the importance of sustainability and the green revolution.

• Proactive individuals.

• Responsible individuals.

• Those who love to celebrate their successes.

• You will interact with clients via email, chat, and other messaging platforms to provide effective and timely support.

• You will ensure that every request or issue is handled competently and with a solution-oriented approach.

• You will maintain service quality by collecting feedback and reporting any issues that require the main team's attention.

• Excellent writing skills and clear communication are essential.

• Experience in customer management, preferably in similar or digital environments (not mandatory).

• Flexibility in working hours and the ability to organize oneself independently.

• Customer-oriented mindset and problem-solving inclination.

🏝️ Benefits

• Equity Options Scheme - own a part of the company with stock options across the entire Octopus Energy Group: we all work together for success.

• Focus on your well-being - we support you with tangible benefits such as meal vouchers and free access to psychological wellness sessions.

• Office culture - every week on Friday, we all gather (this also happens virtually) for company updates and a toast - we call it Family Dinner.