Digital Authentication Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and verify sneaker listings prior to their sale availability.

• Eliminate unsafe listings or those that fail to meet marketplace criteria.

• Ensure listings provide accurate details on size, condition, accessories, colorway, release information, and category.

• Detect inconsistencies, altered images, or incorrect product descriptions.

• Address community and marketing inquiries regarding additional item moderation.

• Analyze authentication defect reports and contribute to ongoing improvements.

• Keep updated on sneaker authentication techniques, release trends, and counterfeit detection methods.

• Participate in training and mentorship programs.

• Facilitate training or mentorship sessions.

• Assist in developing and enhancing authentication resources, guides, and critical checkpoints.

• Comprehend how authentication affects defect rates and team performance metrics.

• Understand the relationship between authentication volume and SLA and operational metrics.

• Promote process enhancements centered on consistency, quality, and efficiency.

• Undertake additional duties as assigned.

• Engage in team knowledge sharing and process enhancement initiatives.

• Accurately and efficiently authenticate listings, consistently discerning authentic from inauthentic items.

⛳️ Requirements

• Eligibility to work.

• Background knowledge and expertise in sneakers and footwear.

• Strong interest and understanding of sneaker culture and footwear trends.

• Specific focus on sneaker authentication, release history, and counterfeit detection.

• Ability to learn and adapt swiftly.

• Demonstrated independent problem-solving abilities.

• Keen attention to detail and consistency in decision-making.

• Passion for Grailed or significant user experience on the Grailed platform.

• Excellent judgment with sensitive, confidential data and information.

• Alignment with Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven.

• Availability to work weekends and holidays as required.

• Willingness to work 20–30 hours per week.

• Readiness to attend team meetings and collaborate regularly.

• Knowledge or familiarity with sneaker brands and categories such as Nike, Jordan Brand, Adidas/Yeezy, New Balance, ASICS, Converse, Vans, Salomon, HOKA, designer sneakers, and collaborative releases.

🏝️ Benefits

• 401K.

• Paid time off.

• Dental insurance.

• Medical insurance.

• Vision insurance.

• Disability insurance options.

• Life insurance options.