Digital Advertising Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assisting with the implementation of advertising contracts and providing support to Destination Marketing Organization (DMO) publishers.

• Directly collaborating with advertisers post-sale of their ad contracts to collect creative assets, address inquiries, craft copy, edit/crop images, create proofs, and manage ad placements on the website.

• Conducting quality control checks and sending follow-up emails to advertisers to verify that their programs are active at the campaign's launch.

• Supporting advertisers throughout the duration of their contracts by supplying performance data and making necessary updates to their programs.

• Engaging with customers and DMO partners through various communication channels including email, phone, and video calls.

• Employing a range of software tools to navigate customer accounts, research and review account histories, enter data, and communicate effectively to fulfill customer requests.

⛳️ Requirements

• Relevant experience in marketing, advertising, or social media.

• Proficient in writing marketing copy for paid content while adhering to strict character limits.

• Outstanding English communication skills (written, comprehension, and verbal).

• Intermediate skills in Adobe Photoshop.

• Proficient in using desktop computers.

• Intermediate knowledge of Windows 11 and Microsoft Office 365 (including Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.).

• Ability to navigate websites successfully.

• Experience with Salesforce is an advantage.

• Background in the Travel and Tourism industry is a plus.

• Ability to communicate effectively with team members and customers.

• Detail-oriented, with excellent problem-solving abilities.

• Strong project management capabilities.

• Flexible and able to thrive in a fast-paced, high-volume environment.

• Proven ability to meet deadlines while maintaining accuracy.

• Patient and supportive in customer interactions.

• Capable of avoiding jargon and clarifying industry-specific concepts.

• Committed to taking ownership of customer issues and seeing them through to resolution.

• Ability to apply situational judgment to determine appropriate actions.

• Skilled in prioritizing customer needs.

• Strong interpersonal skills when dealing with a diverse customer base.

• Good comprehension skills—able to clearly understand and articulate customers' requests.

• Excellent documentation and typing skills.

• Strong composition skills—able to write grammatically correct, concise, and accurate responses.

• Able to work effectively in a team setting as well as independently.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.