Digital Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of accounts, overseeing the post-sale lifecycle that includes QBRs, renewals, and expansions.

• Develop and sustain multi-threaded relationships with economic buyers, executives, and champions within each account.

• Actively seek out upsell and cross-sell opportunities while striving for net revenue retention exceeding 120%.

• Collaborate with Customer Success Managers to ensure product adoption, time-to-value, and health scores remain on target, achieving gross revenue retention above 93%.

• Conduct executive business reviews, translating platform data into insights relevant to C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Represent the voice of the customer internally by bringing product feedback, risks, and opportunities to the Product and Leadership teams.

• Navigate complex contract negotiations and procurement processes alongside legal and finance stakeholders.

⛳️ Requirements

• A minimum of 6 years in Account Management, Sales, or a quota-carrying role within B2B SaaS.

• Proven history of achieving or surpassing GRR, NRR, upsell, and renewal objectives for enterprise accounts ($100K+ ACV).

• Strong executive presence, with comfort in engaging VP and C-level stakeholders in strategic discussions.

• Experience in managing complex, multi-stakeholder accounts that involve lengthy sales cycles.

• Exceptional written and verbal communication skills; capable of establishing trusted advisor relationships.

• Strong commercial acumen, with the ability to create ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, ideally within the Salesforce ecosystem.

• Solid understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred).

🏝️ Benefits

• Competitive Compensation Package

• Health Benefits including Vision and Dental

• HSA & FSA

• 401(k)

• Unlimited Flex Time Off Plan + All Major U.S. holidays

• Remote Work Location

• Phone / Internet Monthly Capped Reimbursement