Diagnostics Technical Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver on-site assistance to veterinary clinics, laboratory research facilities, and veterinary educational institutions.

• Facilitate the implementation, training, operations, applications, and resolution of issues for veterinary diagnostic products and services.

• Install analyzers and aid in the implementation of diagnostics, PIMS/connectivity, workflow enhancements, and product usage.

• Cultivate relationships with assigned clinics to enhance utilization, adoption, and implementation timelines.

• Recognize and assess clinic challenges and establish workflow processes that elevate the customer experience.

• Offer technical support, troubleshooting, and solutions for complex system issues.

• Provide both formal and informal product guidance, instruction, and training.

• Conduct post-sale product installation, validation, applications, and operational training.

• Maintain daily activity records and comprehensive customer visit reports.

• Work collaboratively with the Area Business Manager and Diagnostic Solutions Consultant.

• Identify and communicate opportunities for additional analyzers, consumable usage, and customer referrals.

⛳️ Requirements

• Minimum of one year of experience in a clinical environment.

• Proficient computer skills, including Microsoft Office, Teams, Excel, Adobe, and A.I. software.

• Familiarity with diagnostic products, instrumentation, and clinic operations.

• Possess an analytical mindset, coachability, and critical thinking abilities.

• Willingness and availability to travel up to 75% of the workweek.

• Flexibility to meet customer visit requests.

• Capability to safely lift and transport 60 lbs.

• Understanding of general veterinary clinic operations, including diagnostic applications, financial constraints, training needs, and workflow processes.

• Ability to create and deliver clear and impactful training presentations.

• Associate’s degree is required.

• Bachelor’s degree is preferred.

• Degree from a Veterinary Technology Program is preferred.

• Credentialed Veterinary Technician is preferred.

• Authorization to work in the US or ability to obtain authorization; sponsorship is discretionary.

🏝️ Benefits

• Collaborative working atmosphere.

• Opportunities for personal and professional development.

• A range of diverse and exciting career paths.

• Supportive global animal health sector.

• Commitment to equal opportunity employment.

• Reasonable accommodations available for individuals with disabilities.