DevOps Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the operational stability, availability, and reliability of a global IVR platform across both AWS and on-premises environments.

• Assist with production deployments, environment configurations, and release management activities.

• Oversee the daily operations of high-availability IVR and voice platforms.

• Monitor system health, performance, and availability by utilizing logs and metrics.

• Engage in and contribute to the investigation and resolution of production incidents.

• Diagnose issues related to infrastructure, applications, voice, SIP, and call flows.

• Work collaboratively with engineering, architecture, QA, and analytics teams during incidents and release processes.

• Participate in on-call rotations and provide off-hours production support as necessary.

• Embed security best practices ("secure-by-default") into the pipeline, covering access control and vulnerability scanning.

⛳️ Requirements

• A minimum of 5 years of experience in supporting production systems in a DevOps, SRE, or operations-centered role.

• Strong practical knowledge of AWS cloud services.

• Extensive hands-on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking.

• Significant experience working in Unix/Linux production environments.

• Background in supporting AWS-hosted relational databases (e.g., Amazon Aurora MySQL, PostgreSQL) in production settings.

• A solid grasp of networking fundamentals (DNS, TCP/IP, routing, firewalls).

• Familiarity with Infrastructure as Code (IaC) concepts and methodologies.

• Capability to operate network and traffic analysis tools (e.g., Wireshark).

• Excellent troubleshooting, investigation, and production support abilities.

• Proven ability to collaborate effectively with engineering, architecture, data, and operations teams.

• Programming in Golang is a plus.

• Experience with CloudFormation is preferred.

🏝️ Benefits

• A culture of relentless performance: join a high-achieving technology development team with a 99% project success rate and over 30% year-on-year revenue growth.

• Competitive salary and benefits: enjoy a comprehensive compensation package that includes health insurance, language courses, and a relocation program.

• ForeverRemote work culture: benefit from the flexibility that remote work offers.

• Growth mindset: take advantage of numerous professional development opportunities including certification programs, mentorship, talent investment, internal mobility, and internships.

• Global impact: collaborate on significant projects for leading global clients and help shape the future of various industries.

• Welcoming multicultural environment: be part of a dynamic global team and flourish in an inclusive, supportive workplace with open communication and regular team-building social events.

• Commitment to social sustainability: join our sustainable business practices which focus on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.