Developer Success Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Collaborate directly with developers, teams, and organizations utilizing LiveKit, both in commercial settings and within the community.

• Manage, document, and resolve bugs, handle support inquiries, create both sample and production-quality code, and refresh documentation and technical resources for our customers.

• Engage and assist community initiatives, particularly concerning technical challenges.

• Conduct regular meetings and follow-ups with LiveKit customers to guarantee their ongoing success with the platform.

• Work closely with Sales, Business Development, and Partnerships teams to strategize and support them during customer discussions.

⛳️ Requirements

• An active engineer with a proven track record of building, deploying, and troubleshooting production software.

• Proficient in navigating an unfamiliar codebase to identify and resolve customer challenges.

• A strong written and verbal communicator capable of tailoring your message for both technical and non-technical audiences.

• Inquisitive, quick to learn, and motivated by uncertainty.

• Customer-oriented — you understand the difference between merely addressing a ticket and resolving the root issue.

🏝️ Benefits

• Competitive salary and equity package.

• Health, dental, and vision insurance.

• Flexible vacation policy.