Deutschsprachiger Customer Service Mitarbeiter

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Handling incoming customer inquiries primarily via phone while ensuring a professional customer experience.

• Addressing written customer inquiries during available service hours.

• Assisting with appointment scheduling, changes, and cancellations related to installation services.

• Providing initial support for basic questions regarding smoke detectors (no technical background required).

• Assisting with billing inquiries and explaining invoice items.

• Supporting customers with questions related to the customer portal.

• Coordinating appointments for meter readings.

• General handling of service-related customer inquiries.

• Ensuring high-quality customer service without any sales activities.

⛳️ Requirements

• Proficient in German at a native or fluent level (C1/C2) in both spoken and written forms.

• Initial experience in telephone customer service or strong motivation for inbound customer support.

• Stable internet connection and power supply for remote work (speed test required).

• Proficient with computers and digital communication tools.

• Patient, service-oriented personality with clear and structured communication skills.

• Reliable work ethic and quick comprehension abilities.

• Willingness to also handle written customer inquiries.

• Interest in a long-term role in customer service (no interest in sales projects).

🏝️ Benefits

• Pure inbound customer service position with no sales responsibilities.

• Structured onboarding process and clear procedures.

• Stable full-time employment in an established service environment.

• Opportunity to gain experience in the energy and real estate sectors.

• Supportive team focused on delivering high-quality customer service.

• Working hours from Monday to Friday between 08:00 and 18:00.