Desktop Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address desktop and end-user challenges (Windows, Mac, Microsoft 365, virtual desktop, and business applications)

• Diagnose and troubleshoot advanced workstation, networking, and peripheral issues

• Oversee Microsoft 365 and Azure AD environments, focusing on security, access, and policies

• Manage workstation patching, antivirus/EDR, encryption, and ensure endpoint compliance

• Support collaborative platforms (Teams, Outlook, SharePoint, OneDrive)

• Offer premium support for VIP users and executives

• Participate in documentation, process enhancements, and knowledge sharing within the team

⛳️ Requirements

• Over 6 years of experience in a high-volume MSP setting, with a successful history of managing complex escalations from start to finish

• Expert-level proficiency in Windows 10/11, Microsoft 365, and Entra ID (Azure AD), including conditional access and identity governance

• Strong troubleshooting abilities across desktops, applications, networks, and security tools

• Demonstrated scripting and automation expertise to reduce repetitive tasks and scale support operations

• Familiarity with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)

• Excellent communication skills in English — both written and verbal

🏝️ Benefits

• Comprehensive health and wellness benefits

• Opportunities for professional development and training

• Flexible work arrangements and a supportive work environment