Desk Property Adjuster

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct thorough investigations and evaluations of homeowners' property claims from inception to resolution.

• Verify the facts of loss, assess coverage, evaluate damages, and negotiate settlements within your designated authority.

• Oversee the complete claim lifecycle, which includes handling supplements, Additional Living Expense (ALE) claims, and losses related to contents and personal property.

• Collaborate with customers, contractors, and other stakeholders to ensure claims are managed effectively and accurately.

• Provide outstanding customer service through prompt and clear communication.

• Manage all facets of Homeowners first-party claims, encompassing coverage, damages, and subrogation processes.

• Collaborate with fraud and subrogation teams to optimize outcomes.

• Recognize and assess components of residential construction and repair, as well as the integrity of structures and home systems.

• Identify customer needs and employ suitable customer service techniques.

• Assess potential for subrogation or fraud and determine the correct course of action.

• Utilize advanced experience at the Adjuster II level or transition into specialized roles.

⛳️ Requirements

• Proven experience as a Property Desk Adjuster, ideally based in North Carolina.

• Proficient in using Xactimate software.

• Strong background in claims management, covering supplements, ALE, contents, and overall claim accountability.

• Preference for candidates with experience in both field and desk claim settings.

• An active adjuster license or a license that qualifies for reciprocity in relevant states is highly preferred.

• Comprehensive understanding of insurance policies and the insurance sector.

• Knowledge of residential construction and repairs, including structural integrity and home systems.

• Capable of discreetly and independently investigating coverage, damages, and subrogation matters.

• Excellent organizational abilities.

• A proactive mindset.

• Superior customer service skills.

• Ability to thrive in a dynamic, fast-paced environment.

• Authorization to work in the United States is required.

• Candidates with an active insurance license must terminate all existing appointments prior to onboarding and may not hold outside appointments during their employment.

• Applicants holding a resident producer license must relinquish that license as directed by the licensing team.

• Remote work requires a dedicated, private workspace, suitable desk and seating arrangements, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

🏝️ Benefits

• A potential $1,000 Licensing Sign-On Bonus for eligible active licenses.

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help cover internet expenses.

• Flexible work-from-home options.

• Commitment to equal opportunity employment and consideration regardless of protected characteristics.