Design Center Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervise, mentor, and cultivate a high-performing showroom team, conducting performance audits, addressing escalated claims, and ensuring optimal staffing and smooth operations.

• Manage the daily performance of the showroom by providing exceptional customer service, organizing client-facing events, upholding brand-standard visuals, collaborating with cross-functional teams, driving pipeline management, and ensuring accurate use of CRM systems and achievement of sales targets.

• Represent the Brizo & Newport Brass brands with professionalism, establish trusted client relationships, deliver personalized service, follow up on leads and samples, and organize showroom events that enhance the client experience.

• Develop and implement the showroom’s business plan, manage budgets, align team objectives with luxury strategy, supervise account and sample processes, contribute to forecasting, and identify opportunities for growth and cross-selling.

⛳️ Requirements

• Over 5 years of experience in sales management within a high-end luxury brand environment (showroom, retail, or architectural design firm).

• Demonstrated experience in budget management, curriculum design, and delivering engaging training programs.

• Proven track record of building, coaching, and motivating successful sales teams.

• Strong leadership, negotiation, and decision-making abilities.

• Client-focused mindset with innovative and strategic thinking.

• Excellent communication skills, both verbal and written.

• Proficient in Microsoft Office; experience with CRM systems is required.

• Established connections within the New York luxury design community.

• Must currently reside in the New York City area and be willing to travel for company events.

• Bachelor's degree or equivalent is required.

🏝️ Benefits

• Comprehensive benefit plans, including retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Access to LinkedIn Learning and internal opportunities to work on cross-company projects.

• Four employee-led and self-directed Business Resource Groups; an annual paid volunteer day; employees can share their time, skills, and talents with charities and nonprofit organizations across the U.S. and globally.