Design Center Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead, mentor, and cultivate a high-performing showroom team by assessing performance, addressing escalated claims, and ensuring optimal staffing and efficient operations.

• Supervise daily showroom activities by providing exceptional customer service, organizing client-focused events, maintaining brand-standard presentations, collaborating with cross-functional teams, managing the sales pipeline, and ensuring precise CRM usage and achievement of sales targets.

• Represent the Brizo & Newport Brass brands with professionalism, foster trusted relationships with clients, deliver tailored service, follow up on leads and samples, and plan showroom events that enrich the client experience.

• Develop and implement the showroom’s business strategy, manage budgets, align team objectives with luxury brand initiatives, oversee account and sample processes, contribute to forecasting efforts, and identify growth and cross-selling opportunities.

⛳️ Requirements

• A minimum of 5 years in sales management within a high-end luxury brand setting (showroom, retail, or architectural design firm).

• Demonstrated experience in budget oversight, curriculum design, and delivering engaging training programs.

• Proven capability to build, coach, and motivate successful sales teams.

• Strong leadership, negotiation, and decision-making abilities.

• Client-focused mindset with innovative and strategic thinking.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office; CRM experience is essential.

• Strong connections within the New York luxury design community.

• Must currently reside in the New York City area and be available to travel for company events.

• Bachelor’s degree or equivalent experience.

🏝️ Benefits

• Comprehensive benefits packages including retirement plans, savings options, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial well-being.

• Access to LinkedIn Learning; internal opportunities to engage in cross-company projects.

• Four employee-led and self-directed Business Resource Groups; an annual paid volunteer day; employees contribute their time, skills, and talents to charities and nonprofit organizations both nationally and internationally.