Desarrollador ITSM

This is a fully remote position, open to applicants in Panama.

📋 Description

• Configuration of incident, change, and requirement management workflows, establishing resolution groups and the workflow structure.

• Implementation and updating of event correlation rules for automatic ticket creation.

• Make adjustments to the Service Now/ITOP CMDB based on operational needs.

• Implement the necessary parameterizations, configurations, and developments to support the Incident and change process, along with its integration into the Automation ecosystem.

• The provider must conduct tests on developments and parameterizations, document them, and deploy them in the production environment upon approval.

⛳️ Requirements

• Language/Runtime: PHP 8.1–8.2

• Web: Apache and Nginx; Linux (Rocky/Ubuntu)

• DB: MariaDB 10.x+ (schema design, indexing, query tuning)

• iTop specifics: Data model (XML): classes, attributes, relations, state machines (lifecycle)

• OQL (iTop’s Object Query Language)

• Modules/Extensions packaging (module manifest.xml, dictionaries, setup)

• Triggers/Notifications (actions, email templates, event handlers)

• Portal (iTop portal toolkit/Twig‑like templates), UI forms, wizards

• REST/JSON API (expose/consume)

• Profiles/ACLs & Organizations (multi‑tenant visibility)

• Frontend basics: HTML/CSS/JS (sufficient to adjust forms/portal and validations)

• Tools: Git, Composer, Make (or simple scripts), PHPUnit (or at least PHP unit tests), Docker (optional for development parity)

🏝️ Benefits

• Remote work

• Opportunity for professional development