Deployment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• In the role of Deployment Specialist, you will deliver both on-site and remote professional services to Genetec clients and partners.

• You will take charge of advising, installing, maintaining, and supporting various Genetec solutions for customers located across North America, both remotely and on-site.

• Execute the installation, auditing, assessment, maintenance, and support of Genetec systems at client locations.

• Act as the main technical point of contact for significant projects with Genetec partners, both on-site and remotely.

• Cultivate and sustain robust relationships with both new and existing customers.

• Carefully document all activities and issues encountered within Genetec systems.

• Ensure the timely escalation of critical customer-related issues through the appropriate channels.

• Provide functional requirements derived from customer feedback to aid in product enhancement.

• Create an open forum for inquiries related to strategic plans, best practices, updates, specific concerns, and ad hoc advice regarding software implementation, integration, training, and change requests.

⛳️ Requirements

• Strong analytical and problem-solving abilities, with a keen attention to detail.

• Capability to work autonomously as well as collaboratively within a team.

• Proficiency in listening and adapting to diverse personalities and situations.

• Comfortable engaging with key stakeholders at enterprise accounts during sensitive situations.

• Solid organizational and time-management skills.

• Ability to thrive in a fast-paced technical environment.

• Possession of a valid driver's license and passport.

• Proficiency in both French and English, written and spoken, as interactions with international colleagues and clients are required.

• Experience in deploying and troubleshooting security systems, including video surveillance systems (VMS, IP cameras and encoders, video analytics, etc.) and access control systems (software configuration, readers, controllers, wiring, etc.).

• Strong knowledge of administration and troubleshooting for Windows operating systems and services (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.).

• Excellent understanding of networking principles and IP protocols.

• Experience in configuring and troubleshooting network equipment, such as switches and routers.

• Familiarity with network storage concepts and best practices (SAN, NAS, iSCSI).

• Skills in querying and managing databases.

• Understanding of server virtualization concepts.

• Experience with encryption and certificates.

• Experience with PowerShell is considered an asset.

🏝️ Benefits

• Competitive compensation package.

• Training expense reimbursement program.

• Work-life balance supported by a flexible work schedule.