Deployment Manager, AI Agents

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of deployments from initiation to live status, including kick-off, automation setup, stakeholder alignment, and achieving key metrics.

• Collaborate with senior team members to co-lead strategic accounts, gradually increasing your responsibilities as you become more experienced.

• Utilize your expertise in customer experience operations to identify the reasons behind account stagnation, such as helpdesk configuration, ticket routing issues, automation logic, and escalation failures, and implement effective solutions.

• Ensure that every account you manage continues to progress by providing daily updates, proactively escalating issues, and maintaining thorough documentation of advancements and obstacles.

• Manage customer expectations with assurance: adhere to timelines, address scope creep, and maintain relationships even during challenging situations.

• Observe and assist senior team members for the initial 30 days, then take the lead on accounts.

• Communicate operational trends back to the product team, as you have the ability to identify issues across accounts before they become apparent to others.

⛳️ Requirements

• Minimum of 5 years experience in customer experience operations, support operations, implementation, or working with a CX agency; strong proficiency in helpdesk software (Zendesk, Gorgias, or similar) is highly desirable.

• A solid understanding of how support operations function, including ticket lifecycle, routing logic, automation efficiency, and escalation processes; this knowledge takes years to develop and cannot be taught from scratch.

• Possess natural project management skills: capable of breaking down complex issues into manageable plans, keeping multiple workstreams organized, and ensuring stakeholder alignment without causing burnout.

• Background in SaaS or e-commerce is advantageous; however, depth in CX operations is the primary criterion.

• Excellent communication skills under pressure: provide clear written updates, verbal briefings, and maintain visibility of account status without prompting.

• Proactive in analyzing data: monitor automation rates, deflection, and escalation patterns, identify declines before customers notice, and present evidence when issues require attention rather than relying on intuition.

• Familiarity with AI tools: actively incorporate AI into your workflow and provide guidance to customers who are new to these technologies.

• Collaborative mindset: you are here to share responsibilities with a team, enhancing the overall effectiveness of the function rather than trying to handle everything alone.

🏝️ Benefits

• Competitive salary along with equity or stock options.

• Budget for continuous learning and development.

• Default proficiency in AI tools.