Dental Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Delivering frontline communication and scheduling assistance to patients.

• Overseeing insurance verification, claims, and billing coordination to ensure operational precision.

• Collaborating daily with our dentists, billing personnel, and office manager to ensure patients receive support from their initial call to their final claim.

• Managing inbound and outbound communications via calls, text messages, and emails with empathy and professionalism.

• Scheduling, confirming, or rescheduling patient appointments using Curve Dental and NexHealth.

• Conducting new patient intake by gathering personal, contact, and insurance information.

• Following up with patients regarding missed or canceled appointments, hygiene recalls, or pending treatments.

• Performing pain triage during patient calls, evaluating urgency and routing appropriately.

• Conveying financial estimates and pre-authorization requirements when necessary.

• Verifying patient insurance eligibility and benefits through portals or phone prior to appointments.

• Reviewing coverage for preventive, basic, major, orthodontic, and implant services.

• Identifying plan-specific details such as deductibles, waiting periods, and downgrades.

• Preparing and submitting insurance claims through Curve, attaching necessary documentation (X-rays, narratives, perio charts).

• Following up on pending or denied claims, correcting and resubmitting as required.

• Posting insurance payments and adjustments based on Explanation of Benefits (EOBs).

• Uploading all claim documentation into patient records and maintaining claim tracking logs.

• Accurately recording all activities in Hubstaff for time tracking and task accountability.

• Maintaining patient records and internal spreadsheets for verification and claim progress.

• Proactively communicating with the clinical and billing team through Slack or Signal.

• Providing a brief end-of-day summary of completed work and outstanding items.

• Supporting internal workflow enhancements and patient satisfaction initiatives.

⛳️ Requirements

• Prior experience in a dental office or dental insurance role is mandatory.

• Familiarity with dental terminology, procedure codes (CDT), and claims processes is essential.

• Exceptional verbal and written communication skills in English.

• Strong attention to detail with the capability to handle multiple concurrent tasks.

• Experience with Curve Dental, Dentrix, Open Dental, NexHealth, or similar platforms is preferred.

• Comfortable working in a remote setting using tools like Hubstaff, Slack, and Google Sheets.

• Dependable internet connection and a quiet workspace suitable for phone communications.

🏝️ Benefits

• Flexible schedule aligned with U.S. Eastern Time (Virginia) hours.