Dental Cold Caller, Appointment Setter, AR Collections

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to inactive patients through cold calls for reactivation.

• Engage new leads and motivate them to schedule appointments.

• Follow up with patients to ensure appointment confirmations.

• Manage Accounts Receivable (AR) follow-ups and collections.

• Communicate with patients about outstanding balances and payments.

• Conduct insurance verifications and follow up on claims.

• Arrange and coordinate patient appointments.

• Keep precise patient notes and updates in the system.

• Deliver professional and friendly communication with patients.

• Operate with the video/camera on during shifts as required.

⛳️ Requirements

• A minimum of 1 year of experience in a dental practice.

• Proven outbound/cold calling and patient reactivation skills, with at least 1 year of experience.

• Excellent English communication abilities with clear pronunciation and a neutral/low accent (essential for patient interactions).

• Preferred experience in AR collections, patient billing, or follow-up collections.

• Experience in insurance verification is an advantage.

• Professional and confident telephone demeanor.

• Strong customer service skills and experience interacting with patients.

• Comfortable managing high-volume outbound calls (collections, reactivation, and lead engagement).

• Proactive and responsive in communication.

• Willingness to engage in daily check-ins and supervision.

• Reliable attendance and consistency.

• Tools & Systems Used:

• Oryx Dental (primary system).

• Mango (phone system).

• MS Teams (communication platform).

• Basic Requirements:

• Clear and professional written and spoken English.

• Relevant work experience.

• Ability to provide NBI Clearance and/or Local Police Clearance (mandatory prior to onboarding).

• Availability to work with video/camera on throughout the entire shift.

• Technical Requirements:

• Device: Reliable laptop or desktop computer.

• Internet: High-speed connection (minimum 15 Mbps).

• Audio: Noise-canceling headset.

• Video: Webcam for virtual meetings.

• Workspace: Quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-notch support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our unique training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to assist you in performing at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.