Collections Specialist – Solar Industry

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to customers who have outstanding balances and assist them in making payments.

• Process payments from customers and investigate any issues related to collections.

• Oversee a portfolio of accounts to ensure the timely recovery of overdue balances.

• Utilize negotiation and persuasion skills to secure payment commitments.

• Resolve challenging situations by employing active listening and problem-solving techniques.

• Use various systems (Salesforce, Zuora, Internal Portal) to identify and address issues.

• Accurately document and monitor collections processes and activities.

• Improve customer retention by articulating the benefits of community solar.

• Conduct skip tracing to find customers who are difficult to reach.

• Provide empathetic, solution-focused interactions that prioritize customer experience.

• Collaborate with team members and share best practices.

• Succeed in a fast-paced, goal-driven environment.

• Effectively communicate with other departments for managing cases.

• Achieve departmental KPIs, including collected amounts and call volumes.

• Handle multiple daily tasks such as calls, inquiries, and Salesforce cases.

• Clearly communicate the advantages of community solar to customers.

⛳️ Requirements

• 3-5+ years of professional experience in a collections role, preferably within the solar industry.

• Strong verbal and written communication skills.

• Understanding of billing and collections procedures.

• Experience with skip tracing tools and investigative techniques to reach customers.

• Commitment to providing excellent customer service and retention strategies.

• Proficient in Excel, typing, and navigating computer systems.

• Experience with Salesforce or similar CRM systems is mandatory.

• You should be self-motivated, proactive, and confident!

• Attention to detail in communications with clients.

• Ability to work efficiently with diverse teams in a collaborative setting.

• Comfortable working in a dynamic and expanding environment.

• Previous customer service or call center experience is required.

• Knowledge or experience in accounts receivable.

• Familiarity with Zuora or similar billing systems is preferred.

🏝️ Benefits

• Government-mandated contributions and benefits.