Dental CAD/CAM Support Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver technical assistance for dental CAD/CAM systems and associated equipment

• Diagnose hardware and software challenges remotely

• Educate users on digital dental workflows and software applications

• Facilitate workflow enhancements and case production procedures

• Oversee support tickets and document solutions

• Help customers with basic software installation and updates

• Respond to customer inquiries and provide direction on system usage

• Refer complex technical problems to senior team members as necessary

• Carry out additional responsibilities related to the position as assigned

⛳️ Requirements

• Proficient in English (both written and spoken)

• Exceptional professional and communication abilities

• Experience with CAD/CAM dental software such as Exocad, 3Shape, or similar

• Familiarity with dental milling, 3D printing, and digital dental workflows

• Knowledge of dental anatomy, zirconia, Polymethyl Methacrylate (PMMA), and implant restorations

• Background in technical support, troubleshooting, or customer service

• Strong organizational, time management, and problem-solving capabilities

• Comfortable working with dental technology and equipment

• Detail-oriented, organized, and able to work autonomously in a remote setting

• Preferably experienced in a dental lab or CAD/CAM environment

• Certification as a Certified Dental Technician (CDT) or equivalent experience preferred

• Familiarity with implant workflows and digital dentistry technologies

• Keen attention to detail and capacity to manage multiple tasks in a fast-paced environment

• Ability to swiftly master new systems, software, and workflows

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management)

• Creative thinker, highly adaptable, dependable, self-motivated, and confident

• Positive mindset with the ability to learn and adapt quickly

• Capability to understand and follow established processes accurately with minimal supervision

• Availability to work during U.S. Eastern Time (New York) business hours and adapt to business needs

• Enthusiastic about long-term career opportunities.

🏝️ Benefits

• Fully remote work option

• Full-time role with a commitment of 40 hours per week

• Supportive work environment with opportunities for growth