Delivery Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee global enterprise customer deployment projects and programs from initiation post-sale through to implementation completion and handoff to Customer Success, ensuring timelines and budgets are adhered to.

• Take charge of program plans, Business Requirement Documents (BRDs), Statements of Work (SOWs), acceptance criteria, risk registers, dependency maps, resource plans, and success metrics for each engagement, keeping both internal and external stakeholders informed on a weekly basis.

• Manage relationships with third-party partners for custom implementation builds, including integrations for the Sayari Guide solution, ensuring that partner deliverables meet customer needs and adhere to agreed timelines.

• Collaborate closely with Sales, Customer Success, Research and Development, Enablement, Field Delivery Engineers, and Solutions Engineers to align on customer goals, address implementation challenges, and ensure that delivery efforts contribute to retention and growth outcomes.

• Create and maintain client-facing and internal materials such as SOWs, BRDs, training documentation, data mapping documents, and status reports for the assigned program manager.

• Identify, escalate, and proactively mitigate implementation risks, including political tensions between customer business and technology teams, scope discrepancies, and overcommitments made during the sales phase.

• Enhance and scale complex accounts by documenting best practices, contributing to team playbooks, and providing insights on customer trends and implementation to inform the Product and Engineering roadmap.

• Travel up to 30% throughout the year as necessary to support on-site customer engagements, workshops, and key implementation milestones.

⛳️ Requirements

• 7+ years of experience in managing complex enterprise technology implementations and delivery programs, with a proven track record of overseeing engagements that range from 30 to 60 days for smaller implementations to over 12 months for intricate multi-workstream programs involving third-party partners.

• Practical experience with Third Party Risk Management (TPRM) workflows and enterprise technology products, solutions, and data assets; the depth and complexity of prior engagements take precedence over the number of years worked.

• Proven utilization of generative AI tools to enhance content creation, data analysis, and workflow optimization; experience in deploying or managing AI-driven products in a fast-paced setting is a significant advantage.

• Proficiency in Agile implementation methodology; familiarity with Waterfall and hybrid approaches; knowledge of JIRA, Kanban, and similar project management tools.

• Experience in producing BRDs and SOWs, as well as managing scope, budget, and acceptance criteria across complex, multi-stakeholder engagements.

• Exceptional communication skills with a demonstrated capacity to manage political tensions between customer business and technology groups, navigate scope uncertainties, and align diverse internal and external teams.

• Willingness and capability to travel up to 30% throughout the year.

🏝️ Benefits

• Comprehensive medical, vision, and dental insurance fully covered for employees and their dependents.

• Generous time-off policy; we observe all US federal holidays, close our office for a winter break (from December 24 to December 31), and provide 18 PTO days along with 10 sick days.

• Competitive compensation package; includes attractive commissions for revenue-generating roles and bonuses for non-revenue positions.

• Strong commitment to diversity, equity, and inclusion.

• Eligibility for additional benefits such as a 401k match up to 5%, fully paid life insurance (up to $100,000 coverage), and parental leave.

• A collaborative and positive work culture - your team will be as intelligent and driven as you are.

• Endless opportunities for growth and learning.