Debt Resolution Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Managing both outgoing and incoming calls from clients to address overdue accounts.

• Supporting customers with time-sensitive issues and ensuring appropriate follow-up.

• Demonstrating the ability to listen, negotiate, and offer solutions tailored to consumers' financial circumstances.

• Updating customer accounts with precise and current information.

• Adhering to all policies and procedures while complying with federal and state regulations that govern the collections industry, including the Fair Debt Collection Practices Act.

• Maintaining assigned accounts with calling efforts, keeping excellent records of customer interactions, and processing payments.

⛳️ Requirements

• 3-5 years of experience in legal collections.

• CLS experience is preferred.

• Exceptional customer service abilities.

• Recent and relevant experience in legal collections.

• Comprehensive knowledge of the FDCPA.

• Strong communication skills.

• Capability to thrive in a fast-paced environment.

• Familiarity with computer applications, particularly the Microsoft Office suite.

• Outstanding attention to compliance and detail.

• A competitive mindset.

🏝️ Benefits

• 401(k)

• Performance-based bonuses

• Competitive salary

• Dental insurance

• Health insurance

• Paid time off

• Competitive compensation

• Positive work environment

• Opportunities for career advancement

• Ongoing training