Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Investigate and resolve disputes related to debit cards by thoroughly researching and monitoring cases.

• Ensure compliance with Regulation E.

• Review reports to check the statuses of chargebacks.

• Research unposted items for cardholders and prepare checks as necessary.

• Process claims related to Zelle disputes.

• Compile the MasterCard Billing Reports (MCB).

• Prepare monthly status reports at the end of each month.

• Monitor alerts for Account Data Compromise.

• Warm up cards that have been reissued due to the alerts.

• Carry out additional assignments or projects as assigned by management.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of experience in banking or a related field is required.

• Previous experience in debit or credit card operations and account reconciliation is preferred.

• Must exhibit professionalism and comfort when communicating with both external and internal contacts.

• Proven ability to effectively express thoughts and ideas in writing.

• Uphold professional standards regarding spelling and grammar.

• Maintain credibility through a professional demeanor and appearance.

• Foster positive working relationships with internal partners.

• Utilize sound professional judgment to balance the interests of the organization and the customer.

• Proficient in using Microsoft 365 products and applications.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work arrangements

• Paid time off

• Professional development opportunities