Dealer Support Analyst

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Comprehend the elements of the PASE program, including guidelines, components, and calculations.

• Retrieve relevant GM information through computer systems or personnel to accurately document and understand the client's situation or inquiries.

• Evaluate and process Dealer RIM Purchase Loyalty applications to approve or deny necessary adjustments.

• Pose probing questions to fully grasp the situation and provide appropriate answers or directions.

• Conduct initial investigations to identify and resolve questions and potential concerns.

• Refer more intricate inquiries to the appropriate department and document them for further examination, subsequently following up with the client.

• Identify and log any suspicious activity related to PASE.

• Collaborate with the RIM Help Desk to ensure compliance with RIM guidelines.

⛳️ Requirements

• Exceptional written and verbal communication skills in a professional context.

• Ability to demonstrate empathy and understanding when engaging with dealers.

• Strong attention to detail and capability to manage repetitive issues and concerns.

• Proficient in computer use.

• Skilled in Microsoft Office applications (Word, Excel, PowerPoint).

• Effective phone communication skills.

• Excellent listening abilities.

• Strong problem-solving skills.

• Capable of multitasking efficiently.

• Customer-focused mindset.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Professional demeanor.

• Patience in handling diverse situations.

• Proven leadership abilities.

🏝️ Benefits

• Employees have the option to work remotely.