Dealer Operations Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with designated dealers (approximately 30-40)

• Assess the service customer experience at the dealership

• Support ongoing enhancements and resolve issues to foster customer loyalty

• Partner with the dealership and digital district manager to evaluate the marketing and merchandising strategy

• Meet sales targets for the district by advising dealerships

• Prepare for each remote standardized dealer interaction by identifying dealer priorities and needs

• Analyze relevant reports

⛳️ Requirements

• Confident and proficient communicator

• Capable of building rapport by initiating and steering conversations

• An attentive listener with exceptional verbal and written communication skills

• Experience in delivering data-driven presentations to all levels of dealership management

• Previous experience in customer service

• Creative in problem-solving and demonstrates the ability to think outside the box

• Possesses an analytical mindset

• Familiarity with metrics and reporting

• Natural teaching approach

• Friendly and positive demeanor

• Ability to manage multiple tasks in a fast-paced environment

• Capable of working independently as well as collaboratively with team members

• Tech-savvy

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams)

🏝️ Benefits

• Flexible work arrangements

• Opportunities for professional development