Deal Desk Associate

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the processing of Closed Won deals and manage order execution, ensuring precision and timely completion in accordance with established procedures.

• Create standard quotes using CPQ and handle Order Forms, guaranteeing accuracy, completeness, and adherence to pricing policies and approval processes before finalizing deals.

• Take ownership of and resolve Deal Desk cases related to technical and procedural inquiries, encompassing CPQ, quoting, and account maintenance questions.

• Keep Salesforce account and order records accurate throughout the deal lifecycle.

• Track the Deal Desk queue and address Sales team requests within specified Service Level Agreements (SLAs).

• Collaborate with Senior Deal Desk team members on intricate or escalated cases, identifying issues that necessitate higher-level intervention.

• Participate in the ongoing enhancement of Deal Desk Standard Operating Procedures (SOPs), internal documentation, and knowledge resources.

• Assist with month-end and quarter-end closing activities, ensuring all transactions are processed correctly and punctually.

⛳️ Requirements

• Previous experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a similar operational role.

• Practical experience with Salesforce is essential; familiarity with CPQ tools is highly preferred.

• Basic knowledge of Quote-to-Cash processes and order management principles.

• A genuine interest in the commercial aspects; while comprehensive knowledge is not mandatory (this is an entry-level position), a curiosity about the rationale behind deals (revenue, margin, deadline, risk) is essential, along with a desire to develop in this area over time.

• A collaborative, people-first approach — comfortable building trust with Sales and assisting with deal reviews when necessary, and willing to challenge existing processes and suggest improvements.

• Highly organized and detail-oriented, capable of managing a significant volume of tasks accurately during peak times.

• Ability to multitask and prioritize effectively during high-demand periods, including End of Month, Quarter, and Year End.

• Self-motivated with the capacity to adhere to structured workflows while proactively identifying issues and opportunities for improvement.

• Exhibits strong automation and AI skills.

• Proficient in written and spoken English.

• Previous remote work experience is not mandatory but would be considered an advantage.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget and IT equipment.

• Budget for local in-person social events or co-working spaces.