DDA Collector

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Manage collections on designated overdue checking accounts by reviewing relevant documentation.

• Reach out to customers and clients via telephone communication.

• Generate written correspondence as requested by customers.

• Establish repayment plans to reduce potential losses for the organization.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Two to three years of experience in a collections call center environment.

• Strong understanding of loan collection policies and procedures.

• Familiarity with fair debt collection practices and applicable legislation.

• Excellent customer service and relationship management skills.

• Capability to identify and resolve discrepancies effectively.

• Proficient in organizing and interpreting information.

• Strong verbal and written communication skills.

• Must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct.

• Applicants are expected to follow relevant workplace conduct and safety regulations.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic term life insurance and optional term life insurance.

• Short-term and long-term disability benefits.

• Disability benefits related to pregnancy and parental leave.

• 401(k) plan with employer contributions for retirement.

• Paid vacation ranging from two to five weeks based on salary grade and length of service.

• Up to 11 paid holidays available each year.

• Adoption assistance support.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, capping at 80 hours per calendar year unless stated otherwise by law.

• Incentive programs and recognition initiatives.

• Opportunity for equity stock purchase.

• Contributions to 401(k) and pension plans.