Datacenter Hardware & Network Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Identify and assess incidents on GPU compute clusters, determining whether the issue arises from our infrastructure or the client's side.

• Analyze hardware failures: gather and scrutinize hardware logs, pinpoint defective components, and document findings for resolution or return merchandise authorization (RMA).

• Diagnose GPU hardware issues (focused on failure detection and isolation — not performance optimization or software porting).

• Set up and resolve network connectivity challenges, including InfiniBand fabric.

• Engage directly with clients as the primary support contact, communicating in English.

⛳️ Requirements

• Strong foundational knowledge in systems and networks — proficient in low-level networking and connectivity troubleshooting.

• Practical experience in hardware troubleshooting, preferably with Dell server equipment.

• Capability to identify GPU hardware failures (extensive GPU expertise is not necessary).

• Familiarity with InfiniBand (highly desirable).

• Proficient in English (all communications with clients will be conducted in English).

🏝️ Benefits

• Fully remote work environment.

• Coverage during weekdays.