Data Support Lead

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead and implement data support initiatives, ensuring quality, timelines, and stakeholder expectations are fulfilled.

• Define, monitor, and act on performance metrics to enhance team output and efficiency.

• Review and optimize processes to boost efficiency, consistency, and scalability.

• Ensure compliance with standard operating procedures and maintain precise documentation.

• Identify opportunities for automation and process improvements.

• Coordinate efforts across teams and escalate issues as necessary.

• Align team activities with strategic objectives and ensure progress is monitored and communicated.

• Develop team skills through training, mentoring, and performance management.

• Manage workload prioritization, staffing requirements, and resource allocation.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.

• At least five years of relevant experience in a Data Operations setting.

• Experience in data quality management and governance.

• Strong analytical thinking and root cause analysis skills.

• Proficiency in operational execution and continuous improvement practices.

• Experience in performance management and metrics-driven leadership.

• Skills in project and backlog management.

• Effective cross-functional communication abilities and influence.

• Technical expertise with databases, productivity tools, and basic querying.

• Ability to recognize and respond to emerging market trends and changes, ensuring master brand data reflects current industry and client dynamics.

• Capability to drive ongoing improvements in data quality and operational efficiency by identifying gaps, implementing controls, and enhancing validation processes.

• Proficiency in leading backlog data cleanup efforts by prioritizing tasks, executing defined project plans, and maintaining clear visibility into progress and risks.

• Skill in actively managing team productivity through consistent use of performance metrics, ensuring output meets set volume and timeliness expectations.

• Ability to ensure the delivery of high-quality data by upholding strong accuracy standards and proactively minimizing errors identified downstream or post-delivery.

🏝️ Benefits

• Health, Dental & Vision Plans

• 401(k) Savings Plan

• Flexible Benefits Plan

• Life & Accidental Death & Dismemberment Insurance

• Disability Income Plan

• Paid Time Off (PTO) including Vacation, Sick, and Holiday