Data Migration and Onboarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist both new and existing clients with the onboarding process of IP data.

• Conduct data mapping and handle intricate datasets with a high degree of precision.

• Transition clients’ data into our designated format.

• Collaborate and gather necessary inputs from clients and internal teams.

• Ensure the maintenance of accurate customer records.

• Address issues directly or involve other internal resources to guarantee that all client concerns are resolved promptly and satisfactorily.

• Keep abreast of system modifications and updates.

• Collaborate closely with customer success, product, and other internal team leaders to enhance customer experience.

⛳️ Requirements

• Minimum of 4 years’ experience in a data or implementation-focused role that supports SaaS or professional web-based solutions.

• At least 2 years’ experience working remotely.

• High level of proficiency in Excel (including sorting/filtering and Vlookups).

• Familiarity with Customer Success Management tools (e.g., Vitally/ChurnZero).

• Strong attention to detail.

• Excellent communication and project management skills (ability to manage multiple data migrations simultaneously).

• Capability to identify gaps in personal knowledge and seek guidance accordingly.

• Ability to empathize with and advocate for our clients.

• Quick learner with the ability to teach others new concepts.

• A good sense of humor and a passion for nerdy topics.

• Experience in intellectual property is preferred, but not mandatory for application.

🏝️ Benefits

• Flexible vacation policy.

• Options for remote work.

• Comprehensive healthcare coverage.

• Opportunity to define your own growth trajectory.

• Equipment will be supplied.