Data Entry Specialist, English, German

This is a fully remote position, open to applicants in France, +2 more states.

📋 Description

• Provide exceptional customer support through email communications.

• Foster strong and enduring relationships with customers.

• Address customer inquiries promptly and effectively, ensuring top-notch solutions.

• Stay updated with the latest tools and technologies.

• Refer complex issues to the relevant team for resolution.

• Evaluate and process incoming documents related to seizures.

• Implement the latest best practices for customer satisfaction.

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators (KPIs).

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficiency in German (B1 or higher) and English (C1 or higher), both spoken and written.

• Between 6–12 months of experience in customer support roles.

• High degree of discretion and awareness of data protection protocols.

• Strong skills in analytical thinking, research, and problem-solving.

• Tech-savvy with robust system navigation skills, including proficiency in Google Workspace or Microsoft environments.

• Quick and precise typing abilities with confident use across multiple platforms.

• Demonstrated customer service communication skills, including objection handling and structured, benefit-oriented dialogue, alongside empathy and clear, professional expression.

• Capability to consistently apply communication skills across all customer interaction channels.

• Positive, proactive, and responsible mindset.

• Personal computer with at least 8 GB of RAM and a stable internet connection of 50 Mbps download / 40 Mbps upload.

🏝️ Benefits

• Fixed work schedule: Monday–Friday, 9 AM–6 PM GMT+3.

• Opportunity for full remote work.

• A diverse international work environment.

• Compensation paid in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy support.

• Responsive leadership committed to your growth and long-term collaboration.

• Nurturing conditions for personal development.

• A culture based on trust, with no requirements for time tracking.