Data Center Operations Manager

📋 Description

• Accountable for overseeing daily service operations at the Data Center Services Center of Excellence.

• Committed to consistently surpassing customer expectations.

• Holds full responsibility for daily operations within the Data Center Service segment and plays a key role in developing our surge team.

• Enhances service availability, quality, and customer satisfaction across all field service initiatives.

• Formulates, executes, and assesses field service strategies that align with global business goals.

• Maintains a strong customer focus, urgency, and care in all service interactions to promote retention.

• Champions continuous improvement, first-time-right execution, and KPI-driven performance management.

• Recognizes on-site opportunities to improve customer operations.

• Fosters a culture of operational excellence, risk management, and effective end-to-end service delivery.

• Manages resource allocation, workload distribution, and adherence to all HSE standards and ABB Way requirements.

• Supervises Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.

• Offers leadership, coaching, and development for Field Service Engineers/Technicians to ensure high-quality execution.

• Collaborates with ABB teams to assign personnel, troubleshoot technical issues, support project execution, and encourage continuous improvement.

⛳️ Requirements

• A Bachelor's Degree in Engineering or Business or equivalent experience.

• In-depth knowledge of Data Center Start-up and Commissioning strategies, field service personnel development, and the electrical industry within the Data Center sector.

• Proficiency in the MS suite of products, including MS Project, and Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).

• Ability to interpret and work from engineering drawings and technical specifications.

• Technical expertise in power delivery equipment such as transformers, switchgear, breakers, relays, etc.

• Uphold high standards for safety and housekeeping while ensuring compliance with all environmental regulations.

• Strong leadership skills, clear communication, teamwork abilities, and a proven customer-focused approach.

• Willingness to travel up to 50% of the time.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability coverage.

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – 100% employee-paid up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – Company paid.

• Long Term Disability coverage – 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• Time off: ABB provides 11 paid holidays.

• Salaried exempt positions are entitled to vacation under a flexible time away policy.