Data Analytics and Insights Team Lead – CX

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Convert raw customer data and feedback into practical insights.

• Facilitate access to effective data for CX teams to enhance strategic decision-making.

• Promote data integrity to drive customer satisfaction and support business expansion.

• Work collaboratively across functions to develop the Customer Voice Program.

• Oversee the intake process for new data requests.

⛳️ Requirements

• Proficient in strategic data storytelling.

• Capable of translating intricate data sets into actionable insights.

• Strong coaching and leadership abilities.

• Highly organized with a project management-focused mindset.

• Emphasis on data integrity.

• Mindset geared towards continuous improvement.

🏝️ Benefits

• Competitive salaries informed by market standards.

• Healthcare support available for teams globally.

• Generous paid leave policy.

• Customized learning and development opportunities.