Danish-Speaking Customer Service Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage customer inquiries through phone, email, and chat, ensuring timely and precise information delivery.

• Support customers with product inquiries, technical assistance, and resolution of issues.

• Handle order processing, returns, and complaints while upholding a high standard of customer satisfaction.

• Work collaboratively with internal teams to resolve customer issues and escalate matters when necessary.

• Keep abreast of product knowledge, services, and industry developments.

• Document customer interactions accurately and maintain records within the CRM system.

• Aim to surpass customer expectations and provide an exceptional service experience.

⛳️ Requirements

• Native or fluent in Danish; proficiency in English (B2 level or above).

• Prior experience in customer service, support, or a related sector is advantageous.

• Strong communication and problem-solving abilities.

• Capacity to multitask, prioritize, and manage difficult situations with composure and effectiveness.

• Competence in utilizing CRM systems and basic computer software.

• A customer-centric approach complemented by a positive and proactive demeanor.

• Interest in the automotive or electric vehicle sector is desirable.

🏝️ Benefits

• Opportunities for professional advancement and development.

• Engage in a dynamic and innovative environment within the expanding electrical automotive sector.

• Join a vibrant, multicultural team located in the heart of Barcelona.