Danish Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide outstanding customer service interactions to Danish-speaking clients concerning fashion retail experiences.

• Handle inquiries related to online orders, product availability, and retail policies.

• Maintain a thorough understanding of the Zalando product ecosystem to deliver precise, brand-aligned solutions.

• Utilize chat, email, and phone communication channels to resolve issues and enhance brand loyalty.

• Work in partnership with internal teams to optimize the retail experience across digital platforms.

• Achieve and surpass performance metrics focused on quality, speed, and customer satisfaction.

• Play a vital role in the success of the Danish-speaking retail support program.

⛳️ Requirements

• Native or fluent Danish, both spoken and written, is essential.

• Valid EU passport or eligibility to work within the European Union is required.

• Previous experience in retail, customer support, or high-end service settings is preferred.

• Strong digital skills and the ability to navigate intricate retail management systems.

• Excellent interpersonal abilities and a passion for fashion and e-commerce.

• Willingness to relocate to Greece is necessary.

🏝️ Benefits

• Competitive Monthly Salary.

• 2 Extra Salaries Per Year (13th and 14th salary bonus).

• Monthly Performance Bonus linked to service quality.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).

• Fully Paid Training.

• Comprehensive Health Insurance and wellness benefits.

• Long-term career growth opportunities.