Danish Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +4 more states.

📋 Description

• Provide professional, high-quality technical support to telecommunications clients through phone, email, and chat.

• Assist customers in troubleshooting connectivity challenges, managing mobile plans, and addressing billing questions.

• Maintain an extensive understanding of the latest telecommunications products and digital services offered by the client.

• Efficiently resolve complex telecommunications issues to ensure high levels of customer satisfaction.

• Identify opportunities to upsell or cross-sell relevant telecommunications services.

• Collaborate with cross-functional teams to escalate and resolve network-related technical issues.

• Accurately document all interactions within the CRM system.

⛳️ Requirements

• Native or fluent Danish, both spoken and written, is a must.

• Valid EU passport or a valid work permit that permits employment in Greece.

• Strong enthusiasm for technology and a genuine interest in telecommunications.

• Excellent communication abilities.

• Capability to explain complex technical concepts in straightforward Danish terms.

• Ability to thrive in a fast-paced environment while maintaining a professional and helpful attitude.

• Previous experience in customer service or telecommunications is highly desirable but not mandatory.

🏝️ Benefits

• Competitive monthly salary with a clear bonus structure.

• Guaranteed 2 extra salaries per year (13th and 14th salary).

• Fully paid relocation package, including flight, transfer, and hotel accommodation.

• Monthly performance bonus linked to service quality metrics.

• Comprehensive training programs fully covered.

• Private health insurance and access to exclusive benefits in Greece.

• Continuous career development opportunities.

• Relocation support offered.