Danish Customer Support Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Providing assistance to customers through phone, email, chat, and social media platforms.

• Addressing pre-sales inquiries and performing basic technical troubleshooting.

• Modifying the brand's 'voice' to ensure a supportive and personable experience.

• Referring more complex issues to higher-tier support when necessary.

⛳️ Requirements

• Must be a native Danish speaker.

• Proficient in English at a B2 level.

• Previous experience in technical support or a background in troubleshooting is preferred.

• Excellent communication skills are essential.

• Capacity to maintain organization while working remotely.

🏝️ Benefits

• Net meal allowance of €7.23 for each working day.

• Support for relocation, including flight reimbursement.

• Option to rent a room in a shared apartment for €280/month (deducted from the payslip).

• Health insurance provided after 6 months of employment.

• Permanent contract (CDI) with a 3-month trial period.