Danish Customer Service Support Representative

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the main point of contact for customer and client inquiries.

• Employ phone calls, emails, and chats to ensure a seamless customer experience.

• Deliver daily support and advise clients on best practices for their business.

• Address customer questions regarding our clients' new and existing services and solutions, as well as handle complaints with professionalism.

• Tackle issues as they arise in a timely and efficient manner.

• Aim for excellence in every interaction, focusing on enhancing product usage and customer loyalty.

• Commit to achieving both personal objectives and team goals.

⛳️ Requirements

• Proficiency in Danish.

• Strong command of English, both written and spoken.

• Previous experience in a customer support role is advantageous.

• A keen interest in digital banking and payment solutions is preferred.

• Outstanding communication and interpersonal skills, along with a problem-solving approach.

• Technologically savvy with a quick learning curve.

• A genuine sense of ownership paired with a strong team spirit.

• Ability to adapt to a fast-paced work environment.

🏝️ Benefits

• Comprehensive support to facilitate your relocation to Greece (we cover your flight ticket expenses, hotel accommodation, and assist with the house searching process - all at no cost to you).

• Competitive monthly salary plus two additional salaries per year.

• Health care benefits and a variety of discounts.

• Complete training provided by certified instructors.

• Opportunities for professional growth and development.

• Participation in special events and community & social responsibility initiatives.

• Complimentary online Greek language courses.

• Work for a Great Place to Work-Certified Company that promotes diversity.