D365 F&O Solution Architect – Distribution

This is a fully remote position, open to applicants in United States.

📋 Description

• Customer Satisfaction – 35%

• Collaborate closely with the MCA Connect team (including the Production/Manufacturing Consultant, the Finance/Accounting Consultant, and the Supply Chain Consultant) to ensure that implementations align with customer expectations.

• Deliver cross-functional expertise and guidance regarding the configuration of Microsoft Dynamics 365 F&O/ERP.

• Achieve customer satisfaction by ensuring timely and quality results.

• Engage with the Leadership Team:

• Exhibit confidence and experience to be recognized as a trusted advisor.

• Advocate for and promote change management strategies to facilitate customer acceptance and system adoption.

• Demonstrate leadership skills to address Senior Management concerns and make key decisions impacting the project.

• Capable of escalating and communicating risks and challenges, discussing pros and cons to support overall project solutions.

• Ability to prioritize and maintain focus on the visionary goals of customers.

• Successful implementation of practical business solutions using industry best practices – 30%

• Facilitate the implementation and support of Microsoft Dynamics 365 F&O/ERP.

• Lead the transition from strategic business transformation decisions to the successful execution of those decisions during the project phases.

• Guide the MCA Connect project teams in defining functional requirements and documenting solution designs; manage and oversee detailed design/requirements meetings to comprehend clients’ business needs and conduct gap analysis.

• Ensure the quality of the design, configuration, and testing of core Dynamics 365 ERP modules.

• Review design requirements prepared by the functional team and deliver recommended changes while adhering to methodology.

• Specify and communicate requirements for custom code, integrations, and custom reports to the development team, and test completed solutions.

• Engage with client senior leadership to facilitate critical business decisions.

• Actively participate as the “Dynamics 365 F&O/Dynamics AX Expert” in the Executive Steering Committee.

• Facilitate and ensure appropriate cross-practice coordination.

• Encourage collaboration, brainstorming, and active learning.

• Support the technical lead with inquiries regarding customizations, estimates, and timelines.

• Project team support and management – 30%

• Ensure that projects and project team members adhere to MCA Connect methodology standards, including compliance with any Statements of Work (SOW).

• Collaborate with the technical lead to create and implement the final system cutover plan for Go Live.

• Work alongside the Project Manager and technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post-Go Live maintenance, whether customer or partner maintained.

• Manage and provide senior support to the client for user documentation generation.

• Manage and provide senior support for training end users and system administrators.

• Offer business technical support and guidance to empower the functional team to build and take ownership of the solution.

• Assist the functional team and customer with data migration plans, reconciliation strategies, and data cleanup recommendations.

• Aid the customer with LCS initial setup.

• Assist the customer in creating an Azure DevOps test plan, including CRP/UAT test cases, linking to user stories, and ensuring completion and sign-off.

• Support and monitor pass/fail CRP/UAT issue resolution, risk escalations, acceptance, and mitigation planning.

• Mentor the team to facilitate knowledge transfer, project success, and overall career growth.

• Provide specific scoping documentation to the Project Manager for generating subsequent Statements of Work (SOWs) as needed.

• Share responsibility with the Project Manager for creating periodic status reports for both project team members and the executive leadership team (ELT).

• Collaborate with the technical lead and Project Manager to track customizations, deliverables, and timelines for completion.

• Oversee support for the technical lead and functional team regarding debugging and identifying code issues.

• When applicable, attend Microsoft FastTrack meetings, provide necessary documentation and/or training for the Go Live checklist, and comply with Microsoft FastTrack policies.

• Manage ISV decisions, design, and collaboration with the functional team.

• Oversee the design, awareness, and review of all integration plans.

• Monitor and coordinate Microsoft version updates. Train, schedule, and guide customers to manage release and pause schedules.

• Monitor project completeness, milestone activities, and sign-off tasks.

• Promote continuous learning, D365 feature enhancement reviews, and deployment.

• MCA representation and Communication – 5%

• Develop and deliver content for both internal and external training, communication, and marketing.

• Represent MCA Connect at promotional and educational events.

⛳️ Requirements

• Minimum of 5 years of experience as a functional lead in Dynamics 365 F&O/Dynamics AX implementations.

• At least 4 complete lifecycle implementations (from Analysis through Deployment) of Dynamics 365 F&O/Dynamics AX Distribution WMS.

• A minimum of 5 years of industry and/or consulting experience.

• Certification in Dynamics 365 F&O/Dynamics AX Supply Chain/Production/Finance, or achievement of certification within the first 90 days of employment.

• Strong industry experience in Manufacturing and/or Distribution.

• Working knowledge of industry-specific best practices.

• Exceptional communication, planning, and organizational skills.

• Strong customer relationship management skills.

• Ability to establish priorities and work independently.

• Willingness to travel up to 50%.

• Bachelor’s Degree or a combination of education and experience equivalent.

• Fluency in English.

• Valid Driver’s License.

🏝️ Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO).

• 401k Plan with Company Matching Contribution.

• Monthly Stipend for Home Office Expenses.

• Subsidized Medical, Dental, and Vision Coverage.

• Health Savings and Flexible Spending Accounts.

• Company Paid Life and Disability Insurance.

• Support for Training, Certification, and Continuing Education.